Customer Comments & Feedback
Below are a few comments and feedback we received from our customers. At Erik’s Bike and Board, we take our customers comments and feedback very seriously and we look forward to hearing from you. Want to share a comment here, please do.
Customer – July
I just finished my second long ride on my new bike from Erik’s. Being a 55 yr old woman in fairly good shape I was very reluctant to buy a new bike. I dreaded the thought of the bike buying process. But I was pleasantly surprised when I was greeted by Kyle at the SLP store late afternoon, July 4th.
Kyle turned out to be the BEST! He was friendly, non-judgmental and helpful as I explained what I wanted. Actually, he was patient to know I only knew about my budget Beyond a general budget, I was clueless on what kind of bike to consider. I ended up buying the Specialized Dolce and couldn’t be happier! When I went back to pick up the bike a few days later, two young gentlemen helped me get my bike fitted. Again I was unfamiliar on getting a bike fitted! I didn’t realize that you get fitted even buying a recreational bike! I’m now sold on Erik’s. I know I’ll be back to get clips and shoes!
Thanks guys, you did a great job!
Customer – July
On Friday night, July 2nd, my boyfriend and I were on an long leisurely bike ride in Minneapolis. We parked our car south of Lake Harriet and rode around all three lakes, rode the greenway for a while and then started heading back through Kenwood. At the top of a hill in Kenwood, my back tire went completely flat…just moments after I finished telling my boyfriend how happy I was, what a great night it was and how much I was loving our bike ride. Pushing a bike from Kenwood to Lake Harriet was not part of my plan.
When we made it to Lake of the Isles, we decided to chain my bike to a tree and call a cab to take us back to our car. Just then, two young men…complete strangers…stopped us and asked if we needed help. We explained that we were just going to call a cab. They asked ‘wouldn’t you rather ride back to your car’? I said of course, but I don’t think it is possible. Little did I know that your Dinky Town store manager and his buddy (who also worked for you at some point) had just swooped in to save our night. In the blink of an eye they had my bike upside down, took the tire off, found the holes in my tube, patched them, filled the tube up with their c02 cartridge, put my bike back together and had us back on the road !! I couldn’t believe how sweet and generous they were with their time, tools and supplies!! And when we tried to offer them $20 for their troubles and to replace the co2 cartridge…they wouldn’t take a dime from us!!! They said to pay it forward instead…amazing!!!
I can’t stop talking about this experience with all of my friends, coworkers, neighbors and even a stranger or two. I am one of your disciples now, I hope I can do you justice!!
(by the way…we were able to make it back to our car on our bikes and last night stopped at your Maple Grove store to get a new tube, tape to go around the inside of the rim and some patches to keep with us on our next ride.)
Honestly, this is the nicest thing that has happened to us in a very long time and we really can’t thank your Store Manager enough!! He is a very, very good ambassador of your company!!!
Customer – July
You got us back in the saddle (it had been almost 15 years since I had ridden a bike) when we first moved to MN 5 years ago, and we’ve enjoyed every mile since. My wife and I recently purchased our 4th and 5th bikes from you at the Dinkytown store. For me it was the Roubaix Expert and for her a Vita Elite. Our first was a Crossroads (with Tjaard) from Eden Prairie.
Even though we get years of enjoyment from our bikes, it is a struggle to part with over $4000 for bicycles (and the other goodies you need with them). Your team always ensures we’ve made the right choices. We love our new bikes!!
We are by no means expert riders, and we appreciate the time the team (in this case Brian, Tyler, and Arthur) take over what may be several visits to ask about how we like to ride, what our goals are, and where we’d like to be for budget. Of course where we’d like to be and where we end up are typically a bit a part… As I said your team is good.
I also want to mention JJ in service – when my new computer just would not seem to cooperate, he was extremely professional and also fun to work with…sometimes a bit of levity is needed when things aren’t working just so. Eventually I chose to switch to a new model that I am thrilled with, but I am sure it was not too fun for him.
I meet a lot of salespeople over time, but it’s funny. I can’t remember the names of the people that sold us cars, the realtors that showed us houses, or any of the people that spent time helping choose electronics and TV’s over the years; but I remember Jorge, Sharon, Johnnie, Brian, Tyler, Arthur, JJ, Tjaard, and many others from Erik’s.
I’ll meet Charlie in few days for a fit.
They’ve heard our thank you’s 100’s of times, but we wanted to let you know what a great team you’ve got.
Customer – July
To whom it may concern,
I just bought a bike at your Vadnais Heights location and I can’t believe how great the service was. I haven’t owned a bike in almost 15 years, so for the last few weeks I’ve been shopping around the metro area to educate myself on road bikes. My wife and I started at Erik’s about a week ago because it’s near our house, and we instantly felt comfortable with your young salesman Joe. He talked with us on what we were looking for and even made several suggestions on what we should try. We left that night feeling comfortable on bike lingo. We shopped around and were not greeted with the same level of personality and service that we received that night. We came back this last weekend and worked with Nate and were pleasantly rewarded with great service again. He went through some more details on fitting of bikes and by the end of the night both my wife and I had purchased bikes. The next day I was even walking around while my wife was getting fitted for her bike, and even though the mechanic was busy working on a bike he asked if I needed help. Thank you for making my bike-buying experience so comfortable and satisfying.
Customer – July
I have had my Specialized Globe back from the Coon Rapids for awhile now (about 52 miles now) and it is great! The Mechanics were able to track down the problem and fix it and it has been as quiet as my Sequoia is.
I have always been happy with the service I have received from the guys up at the CR store. I feel that it is very personable and I feel welcomed when I walk in. Brian always remembers my name and will ask me how things are going. How awesome is that. I now I have a squeak free bike and will be enjoying it for the rest of the season!!
Thanks again from a faithful customer.
Customer – July
I just purchased a globe and I tell you what… I was not planning on buy yet. I visited the shop in Rochester, MN and Nick Sonta-G helped me. This was the 3rd store I visited, but the first time a salesman actually took the time to find the right bike for me, not just a bike to sell me. He asked questions to truly understand what I was looking for.. then took sometime to personally pick one out for me following everything I said (not trying to up sell, but followed my budget) That type of professionalism made me purchase right then and there. I made sure I got his name and will only do future purchases with him. He is a credit to your organization!!! Please keep him in mind for advancement! I am a manager myself at Red Lobster… If your not careful, I might snatch him from you 🙂
Customer – June
I want to compliment your staff. Last Saturday, June 19, I swung into your new Eden Prairie location looking to get a 16-inch kid’s bike fixed. Though she hasn’t admitted to it yet, I’m pretty sure my wife ran it over last summer, and I wanted to repair it for my son’s 5-year- old birthday. My wife had taken it to another bike shop, and the staff
was pretty clueless, I’m told. Anyway, I didn’t think I’d get very far getting this Target-special two-wheeler repaired, but one of your staffers wouldn’t taken no for an answer. I didn’t get his name, but the 30-ish guy working the
maintenance desk, dark brown hair, fit, and maybe a little facial hair was upbeat and helpful. He and another guy working the register found a 16-inch tire, then when the axle was too wide, customized it with a little elbow grease. They had the tools and the talent. Cost me about $50 total, and the bike didn’t end up in a landfill. My 5-year-old was really happy the next day when we hit the LRT for his first bike ride. Bottom line, I didn’t get the name of the staffers, but it was about closing time last Saturday, June 19. Congrats on hiring good people, and when it comes time to upgrade bikes in our family, the first place we’ll go is Erik’s Bike Shop. Thanks.